How can we help?
We help with electric scooter selection, delivery, warranty, returns, and finding spare parts. Contact: info@sahkoskuutit.fi.
Send message
Fill in the form and tell us about your situation — we will gladly advise you on the right solution. Include your order number if the matter concerns an order.
- Vastaamme 1–2 arkipäivässä
- Suoraan sähköpostiisi
- Tilausnumero nopeuttaa käsittelyä
Useimmat vastaukset löytyvät täältä
Most common customer support questions
Quick answers regarding delivery, warranty, returns, and model selection.
How do I contact customer service?
Please send a message to info@sahkoskuutit.fi or use the contact form on this page. We usually reply within one business day.
How long does delivery take?
Products are made to order. The estimated delivery time is usually 3–7 business days. You will receive a tracking code once the shipment has been dispatched.
How do returns work?
Online store purchases have a 14-day return policy. Please contact us before returning the item so we can provide you with the correct return instructions.
Which electric scooter is right for me?
For city riding, the lighter Xiaomi, Segway, and Navee models are suitable. For long distances and high-power riding on private property, Kukirin, Dualtron, Kaabo, and VSETT are stronger options.
Are electric kick scooters allowed on Finnish roads?
In general, a road-legal electric kick scooter has a maximum speed of 25 km/h and 1000 W. More powerful or faster models are intended for private property or a closed area.
My product is faulty, what do I do?
Contact us immediately by email. Please include the order number, product model, a description of the defect, and any relevant pictures or videos, so we can guide you to the next step.
What is the warranty on the products?
Electric scooters come with a 2-year warranty according to the manufacturer's and seller's terms. The warranty does not cover normal wear and tear, misuse, or self-inflicted damage.
Can I pay in installments?
Yes. At checkout, Shopify's standard checkout and available payment methods are used, such as Klarna or other payment methods activated by the store.
Support for the entire purchasing journey
The site directs the customer to the right product, clearly states the rules, and provides an easy way to get in touch.
Selection Assistant
We help you choose a model based on its intended use, budget, and roadworthiness.
Delivery support
The customer sees the delivery time, tracking, and delivery instructions in one place.
Warranty & Returns
Warranty, returns, and complaints are clearly outlined without unnecessary hassle.
Spare parts
We will guide you to the correct spare parts and service instructions for your model.