Delivery and returns

1. Delivery Methods

We ship orders from our domestic warehouse via reliable shipping partners (Posti and Matkahuolto). You can choose the most suitable delivery method at checkout:

• Pick-up from the nearest parcel locker or pick-up point – you will receive a text message when the parcel is ready for pick-up.
• Home delivery – larger products, such as electric scooters, will be delivered to your doorstep if needed.

All orders always include a tracking code, which you can use to track your shipment.

2. Delivery Time

Products in stock are generally shipped within 1–2 business days of the order. The delivery time to the destination is typically 1–4 business days after that, depending on the chosen delivery method and delivery address.

If the delivery of a product is exceptionally delayed, we will contact you via email. During peak seasons, delivery may take longer than usual.

3. Delivery Costs

Delivery costs are always shown at checkout before confirming the order.

• Free delivery for all orders of at least €49 throughout Finland.
• For orders under €49, the delivery cost is a fixed €15.90.

4. Right of Return

As a consumer, you have a statutory 14-day right of withdrawal. You can return a product without special reason within 14 days of receiving it.

The returned product must be unused and in its original condition with its original packaging. You can examine the product as you would in a store, but a reduction in value due to use exceeding normal examination may be charged.

The right of withdrawal does not apply, for example, to sealed hygiene products with an opened seal, nor to custom-made products.

5. How to Make a Return

To make a return:

• Notify us of the return by email to info@sahkoskuutit.fi and provide your order number.
• Pack the product carefully in its original packaging.
• Send the product according to the return instructions we provide.

We recommend using a trackable return method to ensure the shipment does not get lost. Keep your return receipt until the return has been processed.

6. Refund

We will refund your payment within 14 days of receiving the returned product or reliable proof of its return. The refund will be made using the same payment method you used for the order.

Payment methods include Klarna, MobilePay, and Visa and Mastercard cards. If you paid with Klarna, the refund will be processed through Klarna.

7. Exchange and Defective Product

If the product has a defect or is damaged during transport, please contact us as soon as possible at info@sahkoskuutit.fi. We will investigate the situation and repair, exchange, or compensate for the faulty product at no cost to you.

For defective products, our warranty and defect liability terms apply – please see the Warranty page.